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SHR Update - September 2025

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Welcome

I am delighted to be the new Chair of the Scottish Housing Regulator. 



I join at a time when social landlords and their tenants and service users face significant challenges. 



The economic uncertainty and volatility of the last few years has meant many tenants face economic hardship and brought increased pressures for social landlords. 



Despite this challenging environment, our recently published National Report on the Scottish Social Housing Charter shows that social landlords maintained or improved performance against most of the Charter outcomes and standards. 



That said, challenges remain, particularly the pressure on local authorities' homelessness services. Systemic failure, which we identified last year, continues to impact the delivery of services in some areas, with others at heightened risk of being impacted. We will continue to engage with every local authority and other stakeholders who have an interest and responsibility to tackle the growing problem of homelessness. 

Last month, we also welcomed a new member, Doris Jamieson, to our board. You can read more about Doris below.



I look forward to working with social landlords, tenants and service users and all our other stakeholders as we work to tackle the challenges ahead. 





Garry Coutts

Chair

Garry Coutts, Chair of the Scottish Housing Regulator

Garry Coutts, Chair

National Report on the Charter 2024/25

We recently published our National Report on the Scottish Social Housing Charter 2024/25. 



It shows that landlords continue to perform well, despite the ongoing challenges facing them and their tenants and service users.



Amid a national housing emergency declared by the Scottish Government in May last year, social landlords collectively allocated nearly half of all lets in 2024/25 to people experiencing homelessness - the highest proportion since the Charter was introduced. Some landlords have focused on reducing the number of long-term empty homes to tackle the emergency, which has contributed to an increase in the average time taken to re-let properties. 



We also published our landlord reports and comparison tool which let you find out about and compare each social landlord's performance and all of the statistical information. 

Read more
Pennies in a row and in a jar with a house o top.

Our thematic review on social landlords' Annual Assurance Statements

In August, we published the findings from our thematic review of the self-assurance work landlords did to enable them to submit their Annual Assurance Statements by October 2024. 


It shows that all ten of the social landlords we visited had embedded self-assurance into their annual cycles. We also saw evidence of comprehensive and robust self assurance process in some landlords. 



Our report shares the findings from our visits and makes recommendations for landlords. 



Helen Shaw, our Director of Regulation, said: 



“The visits are a great way for us to engage directly with landlords about their self-assurance processes and their experience of producing their Statement.

“Our thematic review includes examples of what landlords told us worked well for them and it sets out a number of recommendations. 



"We hope this report is helpful to landlords as they develop their approaches to self-assurance and prepare their next Statement.”



Read more
Helen Shaw, Director of Regulation

Helen Shaw, Director of Regulation 

National Panel of Tenants and Service Users: research  

In July, we published our research from our National Panel of Tenants and Service Users 2024/25. The report gives an insight into tenants’ views and experiences of damp and mould in their homes.



It states that more than four fifths of members who took part in the annual survey of the National Panel of Tenants and Service Users feel they would know how to report damp or mould concerns to their landlord. Around half had received information from their landlord about reporting damp and mould, and just over a quarter had reported a damp and mould issue previously.



This research comes after we increased our focus on social landlords’ responses to reports of damp and mould. From this year, our Annual Return on the Charter includes a new requirement for all social landlords to provide information on the length of time to resolve cases of damp and mould and the scale of open / re-opened cases.

Read more
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We published our second report on notifiable events

We published our annual summary of the notifiable events reported by Registered Social Landlords (RSLs) during 2024/25.



Notifiable events are things that RSLs must report to us as they could potentially pose a risk to tenants’ interests, the landlord’s operations, or the broader reputation of the social housing sector.



The report outlines what a notifiable event is, why RSLs need to report them, and what action we may take.



It highlights the key themes from the year including governance and organisational changes, the disposal of land and assets, performance and service delivery issues and health and safety. It also sets out some real-life case studies.



Read more
A page of a report showing charts over time

Update on Reinforced Autoclaved Aerated Concrete (RAAC)

In July, we published an update on social landlords that had identified the presences of RAAC in some of their social rented homes. 

We reported that seventeen landlords had identified the presence of RAAC in some of the homes they provide to tenants, with 2,205 homes in total affected; this equates to around 0.4% of all homes provided by social landlords in Scotland. All of the landlords have now concluded their investigations into the presence of RAAC in their homes.

Read more
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We welcomed our new Chair and board member

We were delighted to welcome our new Chair and board member following their appointment by Scottish Ministers in August. 



Our new Chair, Garry Coutts has been interested in social housing for many years and considers secure, affordable housing within flourishing communities as one of the most important elements for the health and wealth of people in Scotland.



He was elected as a councillor to represent the Niddrie Ward of Edinburgh Council in 1984 and amongst other things played a key role in the creation of Hunters Hall Housing Co-operative (now part of Hillcrest Homes), the first such development in the East of Scotland.


Read more

Our new Board Member Doris Jamieson  brings extensive experience in housing, governance, and public service. She served for nine years as a Non-Executive Director at a housing association in the East of England, overseeing 30,000 homes. Her work focused on improving the quality of homes and services for tenants, championing investment in both existing and new properties.

We look forward to the leadership, insight and experience both Garry and Doris will bring to our work. 

Read more
Garry Coutts, Chair

Garry Coutts, Chair 

Doris Jamieson, board member

Doris Jamieson, Board Member 

Updated Charter technical guidance for social landlords 

In July, we updated our technical guidance for social landlords to use when they are reporting on the Scottish Social Housing Charter. 

Read more
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Meet the Regulator: 24 September, Glasgow  

We're excited to meet everyone who signed up for the meet the Regulator event in Glasgow on 24 September. Thanks to everyone who signed up and to SHARE for organising. The places are all taken! We look forward to seeing you there!

        Find out more
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        What's next?

        • Our Annual Report and Accounts for 2024/25
        • updated factsheets on serious concerns for tenants and landlords
        • annual analysis of RSL loan portfolios 2024
        • the risks we will focus on
        • RSL annual assurance statements
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            www.housingregulator.gov.scot

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