Hi Hind, 

Quick heads up — we've extended our Early Bird rate to tomorrow, Tuesday, March 31, due to high demand. That's a $200 saving if you haven't registered yet.

Customer Experience Strategies Summit 2026 is May 12–13 in Toronto, and the agenda is built around the problems CX, CS and digital teams are actually wrestling with right now — AI that doesn't degrade the experience, retention in markets where switching costs are low, building for scale without losing what makes the experience good in the first place.

The people in the room are working through the same things you are — practitioners from HubSpot, GoFundMe, Charles Schwab, Walmart, Metrolinx, Kia Canada, CBC, Loblaws, Pfizer, TIME, and others who'll get into the specifics in sessions, roundtables, and the conversations in between.

You'll leave with a clearer picture of what's working, what isn't, and where others are placing their bets.