Hi Kimberlee,

Scaling CX without losing consistency. Deploying AI without losing the human touch. Turning customer feedback into something the business actually acts on.

Whether you're setting the strategy or executing it on the ground, these are the challenges defining CX right now — and they're exactly what the Customer Experience Strategies Summit 2026 is built to address.

On May 12–13 in Toronto, you'll hear directly from practitioners and leaders at organizations like Rogers, GoFundMe, TIME, PetValu, Kraft Sports + Entertainment, RWDI, and Flight Centre on how they're solving for:

• Omnichannel execution at scale

• AI and decision science applied to real customer journeys

• Reducing friction across touchpoints without a full system overhaul

• Connecting CX investment to measurable revenue impact

Two days of practitioner-led case studies, peer roundtables, and hands-on conversations — built for CX professionals at every level who are done with surface-level frameworks and ready to act.

And the agenda is only half of it. The summit brings together CX leaders and practitioners from across Canada's leading organizations for exclusive networking sessions where the real conversations happen.

Explore the full agenda below and see what's built for you. 👇