Pet Valu, Kraft Sports, Sleep Country, Pfizer + 26 more leaders share CX strategies that drive growth...
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| May 12-13, 2026
Hilton Toronto Airport Hotel & Suites
Toronto, Ontario |
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| Stop Measuring, Start Monetising: CX That Drives Revenue |
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| Hi Emel,
While you're stuck in endless CX planning meetings, competitors turned customer experience into their #1 revenue driver. This May in Toronto, 30+ CX leaders reveal how they transformed metrics into meaningful growth. Customer Experience Strategies Summit 2026: Two days. Zero theory. Pure results. Your competitors are already implementing these strategies. Don't fall behind.
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| Solve your toughest CX challenges... |
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| CX DROWNS IN DATA, NOT INSIGHTS — Kia Canada reveals how they consistently rank among industry CX leaders by converting feedback into targeted actions that actually boost satisfaction, loyalty, and revenue.
OMNICHANNEL SOUNDS GOOD, FEELS BROKEN — Sleep Country Canada's playbook for designing seamless retail experiences that customers love. Learn their frameworks for cross-functional excellence and data-driven personalisation.
LEADERSHIP THINKS CX IS A COST CENTER — Kraft Sports + Entertainment shows how championship organisations use journey ecosystems, data-driven personalisation, and customer success at scale to drive powerful business outcomes.
DIGITAL TRANSFORMATION WITHOUT DIRECTION — RWDI's blueprint for unifying digital, data, and technology capabilities into one cohesive strategy. Get their AI roadmap that improves CX and operational efficiency simultaneously.
SCALING KILLS YOUR CX SOUL — Red Umbrella Services shares how to evolve customer experience through rapid growth without losing clarity, empathy, and trust. Walk away with strategies to maintain personalisation at scale
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| P.S. Stay updated on all things customer experience! Follow our LinkedIn page for the latest news, speaker announcements, and industry insights. |
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