Hi Matthew, 

You can’t wing CX anymore. While you debate metrics, leaders execute — test faster, predict churn sooner, create lifetime advocates. The gap isn’t strategy. It’s execution.

At Customer Experience Strategies Summit 2026 (May 12–13, Toronto), C-Suite and VP+ leaders break down the exact frameworks making CX measurable, scalable, and profitable.

5 problems killing your CX strategy. 5 proven solutions.

1. How do I prove CX ROI when marketing owns the revenue conversation?

   → Sessions on organizational transformation reveal attribution models that tie experience directly to retention, LTV, and margin—with numbers your CFO will actually believe.
   

2. Can AI automate customer success without destroying the human connection?
   → HubSpot's case study shows how generative AI predicts churn and personalizes at scale while keeping empathy front and centre.
   

3. How do I align CX, Digital CX, and Customer Success when they report to different VPs?
   → The three-track agenda proves these disciplines aren't silos anymore—and gives you the integration playbook to unite them under one North Star.
   

4. How do high-performers scale to millions without losing their soul?
   → The Kraft Sports keynote reveals how championship brands maintain emotional connection and trust during hypergrowth.
   

5. Why is my customer data trapped in silos—and how do I break them?
   → The DCX track unpacks modern ML infrastructure to help you unify data, predict intent, and eliminate friction across every touchpoint.

No theory. No vendor pitch. Just the playbook. Early bird ends Friday — register now and save $400. 

The Brands Defining Modern CX — All Here