Hi Sharmin,

Most CX programs aren't failing because of effort. They're failing because of gaps — in data, in alignment, in how AI is being deployed before it's been properly understood.

Customer Experience Strategies Summit 2026 (May 12–13 | Toronto) is where those gaps get filled.

Top executives across CX, customer success, and digital — sharing what's actually working, what backfired, and what they'd do differently. No vendor keynotes. Just peer-level candour from leaders running programs at scale.

You'll leave knowing:

• Why your AI rollout feels harder than it should — and how HubSpot, Loblaws, and Yelp fixed it

• Which 3–4 metrics actually predict retention — GoFundMe and Kia cut through the dashboard noise

• How to make leadership care about CX investment — TIME, Kraft Sports + Entertainment, and Tennis Canada on building the business case

• What CS at scale actually looks like — Charles Schwab, Walmart, and Fathom AI on models built to grow