Hi Kim, 

Customers expect seamless omnichannel experiences. AI promises efficiency but risks breaking trust. Your CX program needs to scale, but personalization can't be sacrificed.

Customer Experience Strategies Summit 2026 cuts through the noise.

This is where senior CX leaders share what’s actually working — proven playbooks, real results, zero theory.

Here's what you'll walk away with:

• Build omnichannel journeys that convert: Sleep Country Canada reveals how CRM intelligence powers consistent, personalised experiences across every touchpoint.

   
  

• Scale with AI — without losing the human edge: HubSpot shows how AI flags churn early and enables teams to deliver smarter, more tailored engagement.
  

• Turn insights into revenue: Metrolinx and Kia Canada share frameworks that convert feedback into measurable loyalty and growth.
  

• Unify digital, data and AI: RWDI’s Global Chief Digital & Data Officer outlines the governance model that drives enterprise transformation — without slowing innovation.
  

• Plus: championship-level CX from Kraft Sports + Entertainment, global transformation at Pfizer, digital growth from Tennis Canada, and 30+ practitioner-led sessions across CX, customer success and digital experience.

No vendor pitches. Just practitioners sharing what works.

Already know this is the room you should be in? Then the next step is simple: